Retired Personnel Complain to BRSA About Promotions Received through CIMER

The Banking Regulation and Supervision Agency (BRSA) has imposed an administrative fine of over 36 million TL on banks and non-bank institutions for various violations. The fine was imposed after the BRSA evaluated the complaints and notices received regarding activities in the sector. In 2022, the institution received 210,404 complaint applications, and the majority of them were related to deposit/participation fund transactions, personal loans, and bank/credit cards. The complaints related to promotion payments given in SGK and corporate salary payments were effective in the increase of complaints received by the institution. Moreover, an increase in the number of complaints submitted to the institution due to pension promotions was observed since August 2022. CIMER received the highest number of complaints in 2022 with 129,326 applications.

In 2021, the Financial Sector Assessment Program (FSAP), which evaluates the compliance of the country’s financial system with international regulations, was restarted by the IMF and the World Bank. The BRSA has been cooperating positively with the World Bank under a Bilateral Technical Cooperation Agreement signed in 2013.

It is crucial for financial institutions to comply with regulations and take appropriate measures to address complaints received from customers. The sanctions imposed by the BRSA aim to ensure the protection of customers and maintain trust in the financial sector.

 

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