Wizz Air Removes Extra Ticket Fee, Making Travel Cheaper!
Wizz Air Faces Backlash Over System Surcharge Fee Errors
In the second half of 2022, Wizz Air, the Hungarian low-cost airline, implemented a system surcharge fee for bookings made through automated systems. However, issues arose with the billing system, causing many passengers to unknowingly pay the extra fee, even when booking directly through the company’s website.
Reports from Utazómajom, a Hungarian travel news outlet, revealed that the errors were brought to Wizz Air’s attention multiple times, with the company providing standard responses about working on a solution. The system added the surcharge fee of EUR 10 per flight and passenger only during the final step of the booking process, resulting in some passengers being charged up to HUF 8,700 per flight and passenger, approximately EUR 22.
Despite being aware of the problem for the past two years, Wizz Air struggled to rectify the issue, leaving some passengers without refunds for months. Complaints from passengers indicated that not everyone received their money back in a timely manner.
In response to the backlash, Wizz Air recently announced that they had deactivated the program responsible for adding the extra fee to bookings made on their website. They acknowledged the inconvenience caused and promised to refund the money to any affected passengers who contact their customer service.
Utazómajom emphasized the distinction between the System Surcharge Fee and the Administration Cost and highlighted the ongoing impact of the fee errors on passengers. The media outlet’s article on the subject continues to attract readers months after its publication, indicating a persistent issue for travelers.
In light of the recent developments, passengers are encouraged to report any discrepancies in their bookings to Wizz Air’s customer service to receive a refund. This action marks a step towards resolving the system surcharge fee errors and restoring trust with passengers.
