Significant Delays at Leading Parcel Delivery Company in Hungary
Packeta parcel delivery company, a popular choice for online shoppers, has been facing major delays and operational issues recently. According to reports by RTL News, many customers have complained about packages not being delivered and difficulties reaching customer service.
One customer shared their frustration about a package being in transit for 19 days between Budapest and Halásztelek, with no response from Packeta despite multiple attempts to contact them. Another customer mentioned waiting for over an hour to speak to a customer service agent without success.
Packeta has acknowledged the delays and attributed them to their partnership with Ago, an online marketplace. The company explained that the collaboration resulted in a significant increase in parcel volumes, coupled with unpredictable customs processing times causing further delays.
To address the situation, Packeta is working on expanding the capacity of parcel lockers, adding more collection points, and offering temporary weekend deliveries. However, consumer protection experts advise customers to contact the retailer directly if they are experiencing delays with their orders.
As Packeta strives to restore normal service levels, customers are encouraged to stay informed and patient during this challenging time. Keep an eye out for updates and changes to ensure a smoother delivery experience with Packeta.
