AI Chatbot Odil Revolutionizes Government Services
The Ministry of Justice has recently introduced a new AI-powered chatbot named “Odil” on Telegram, aimed at streamlining access to government services for citizens. This initiative is designed to make it easier for individuals to quickly and efficiently obtain relevant information they may need.
By launching Odil, the Ministry hopes to reduce the workload of operators managing the 1148 hotline, allowing for real-time responses to user inquiries. In 2024 alone, the hotline received around 135,000 calls from citizens, with approximately 95% of those inquiries being handled by specialists providing legal guidance.
Key features of the chatbot include providing detailed information on procedures, requirements, and processes for accessing government services, assisting users in finding necessary documents and application forms, and guiding them on where and how to submit inquiries or requests. The Ministry plans to expand the chatbot’s capabilities and scope in the future.
There are several reasons why individuals may consider using the Odil chatbot. It offers a simple and convenient way to access information without the need to search through multiple documents. Users can receive fast and efficient responses and expert advice within seconds. Additionally, the AI behind the chatbot continuously improves based on user feedback, making it smarter and more effective over time.
Overall, the introduction of the Odil chatbot on Telegram is a step towards enhancing accessibility to government services and ensuring that citizens can easily find the information they need. With its user-friendly features and evolving capabilities, Odil is set to provide valuable assistance to individuals seeking assistance from the Ministry of Justice.
